Your privacy matters to us. This Privacy Policy explains exactly what personal data pk38 collects, why we collect it, how we use and protect it, and what rights you hold over your own information. We encourage every user — whether you are based in Karachi, Lahore, Islamabad or anywhere else across Pakistan — to read this document in full.
pk38 is built on transparency. These six principles guide every decision we make about your personal information.
We apply industry-standard encryption and access controls to safeguard your personal data against unauthorised access, alteration, disclosure or destruction at every layer of our platform.
We never sell your personal data to third-party marketers. Data is shared only where strictly necessary — for example, with Linked Operators to facilitate your account — and always under confidentiality obligations.
You have the right to access, correct, restrict and request deletion of your personal data at any time. We process such requests promptly and without unnecessary friction.
We collect only the personal data that is genuinely necessary for the services we provide. We do not gather data speculatively or retain it longer than the purposes for which it was collected require.
We tell you clearly what data we collect and why, in plain professional English. There are no hidden clauses or obscure data practices buried in technical jargon on this platform.
Personal data related to responsible gambling tools — such as self-exclusion status, deposit limits and session controls — is treated with heightened sensitivity and is never used for marketing purposes.
Data is collected and processed on a lawful basis, including contractual necessity and legitimate interest.
Data is used only for the specific, clearly stated purpose for which it was originally collected.
We collect only what is adequate, relevant and strictly limited to what is necessary.
Personal data is retained no longer than necessary. Retention periods are reviewed and enforced regularly.
This Privacy Policy ("Policy") describes how pk38 ("pk38", "we", "us", "our") collects, uses, stores, discloses and protects personal information relating to users ("User", "you", "your") who access or use the pk38 website at https://pk38.cam and all associated services, features and functionality (collectively, the "Platform").
pk38 is an English-language online betting and casino information platform targeting Pakistani users. We are committed to protecting your privacy and handling your personal data with transparency, integrity and care. This Policy sets out your rights in relation to your personal data and explains how to exercise those rights.
By accessing the Platform, creating an account or otherwise engaging with pk38 services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, you must stop using the Platform immediately. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
A note for Pakistani users: Pakistan's Prevention of Electronic Crimes Act, 2016 (PECA) and associated regulations may impose obligations and rights in connection with personal data processing. pk38 does not provide legal advice. Users are solely responsible for understanding their rights under applicable Pakistani law. Nothing in this Policy constitutes a representation that data processing by pk38 is specifically regulated or authorised by any Pakistani authority.
In this Policy, the following terms shall have the meanings set out below:
pk38 collects personal data in the following categories, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, username, gender | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number, residential address | Account communication, support, verification |
| Financial Data | Transaction history, preferred payment method references (e.g., Easypaisa, JazzCash, Raast, HBL, UBL) | Deposit/withdrawal processing via Linked Operators, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, features used, clickstream, time on page | Analytics, UX improvement, content personalisation |
| Responsible Gambling Data | Self-exclusion status, deposit limits, session time limits, cool-off periods | Player protection, regulatory compliance |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, service quality, dispute resolution |
Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced solely as familiar payment references for Pakistani users. pk38 does not store full payment card numbers or bank account credentials. Such details are handled exclusively by the relevant Linked Operator or payment processor under their own security standards.
pk38 collects personal data through the following channels:
When you register an account, complete your profile, contact our support team via live chat or email, or fill in any form on the Platform, you provide personal data directly to us. This includes identity data, contact data and communications data.
As you interact with the Platform, we automatically collect technical data and usage data through cookies, server logs, web beacons and similar tracking technologies. These tools help us understand how users navigate the Platform and identify areas for improvement.
We may receive personal data from Linked Operators, identity verification service providers and fraud prevention agencies where this is necessary to maintain the integrity of the Platform and comply with responsible gambling obligations. Data received from third parties is handled in accordance with this Policy.
Where relevant for fraud prevention or eligibility verification, pk38 may reference publicly available information. This is used strictly within the scope of legitimate business operations and is not used for marketing profiling.
pk38 processes personal data on one or more of the following lawful bases, applied according to the specific purpose of each processing activity:
pk38 uses personal data for the following purposes:
We will not use your personal data for any purpose that is incompatible with the purposes listed above without your prior consent or a clear legal justification.
pk38 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
Where you click through to a Linked Operator's platform, we may share your identity and contact data with that operator to facilitate account registration and KYC compliance. Each Linked Operator operates as an independent data controller subject to its own privacy policy. We recommend you review each operator's privacy documentation before proceeding.
We engage carefully selected third-party service providers to support Platform operations, including hosting, analytics, identity verification, fraud prevention and customer support tooling. These providers process data solely on our instructions and are contractually bound to maintain confidentiality and security standards consistent with this Policy.
We may disclose personal data to law enforcement agencies, regulators or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of pk38, our users or third parties.
In the event of a merger, acquisition, restructuring or sale of assets involving pk38, personal data may be transferred to the relevant successor entity as part of the transaction. We will provide notice via the Platform before any such transfer renders your personal data subject to a materially different privacy policy.
Payment provider names including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced on the Platform as familiar payment options for Pakistani users. pk38 does not have a data-sharing relationship with these providers unless they are engaged as a service provider by a specific Linked Operator. Their names on this Platform do not imply any endorsement, data-processing arrangement or affiliation.
pk38 uses cookies and similar technologies to provide a functional, personalised and secure Platform experience. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Where we rely on consent for non-essential cookies, you may withdraw that consent at any time by adjusting your browser settings or contacting our support team.
pk38 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Where personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our data disposal procedures.
pk38 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. pk38 cannot guarantee absolute security but commits to responding promptly and transparently to any confirmed data breach that poses a risk to your rights and freedoms. You should also take steps to protect your own account credentials — do not share your password and use a strong, unique password for your pk38 account.
Subject to applicable law, you hold the following rights in relation to your personal data held by pk38. To exercise any of these rights, please contact us using the details in Section 16.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your personal data in certain circumstances, such as while accuracy is contested.
Request your personal data in a structured, commonly used and machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interest, including profiling for marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds.
Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any solely automated decision that produces a significant legal or similarly significant effect on you.
We will respond to all verified rights requests within 30 days. In complex or high-volume cases we may extend this period by a further 60 days, with prior notice to you. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
The pk38 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the relevant operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. Age verification checks are conducted at the point of account registration, and we reserve the right to request additional proof of age documentation at any time.
If you believe that a minor has provided personal data to pk38 without appropriate parental consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, delete the relevant data from our systems.
Parents and guardians in Pakistan are strongly encouraged to use parental control software to prevent minors from accessing online gambling and betting platforms. pk38 supports a zero-tolerance approach to underage gambling. For responsible gambling resources and self-exclusion tools, please visit our Responsible Gambling page.
The Platform may contain references to or links to Linked Operator websites and other third-party platforms. These third-party sites operate independently of pk38 and are governed by their own privacy policies. pk38 has no control over and accepts no responsibility for the data practices of any third-party website. We strongly recommend that you review the privacy policy of any third-party site before submitting personal data to it.
The mention of payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform does not constitute a data-sharing arrangement with those providers. Any interaction you have directly with those payment services is governed entirely by their own terms and privacy frameworks.
pk38 operates internationally, and your personal data may be transferred to, stored or processed in countries outside Pakistan. Some of these countries may not have data protection laws equivalent to those applicable in Pakistan. Where such transfers occur, pk38 takes appropriate safeguards to ensure your personal data remains protected to a standard consistent with this Policy, including the use of contractual data protection clauses with relevant service providers and Linked Operators.
By using the Platform, you acknowledge that your personal data may be processed outside Pakistan. If you have concerns about international data transfers as they relate to your personal circumstances, please contact us using the details in Section 16.
pk38 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. When material changes are made, we will notify you by posting a prominent notice on the Platform and updating the "Last Updated" date at the top of this page.
We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns or requests in relation to this Privacy Policy or the way pk38 processes your personal data, please contact our Data Support team using the details below. We aim to respond to all enquiries within 5 business days.
For urgent responsible gambling matters — including self-exclusion requests, account restrictions or concerns about problem gambling — please use the 24/7 live chat service for the fastest response. You can also find detailed guidance on our Responsible Gambling page.
Your data is in safe hands. Join thousands of players across Karachi, Lahore, Islamabad, Rawalpindi and beyond who trust pk38 for transparent, secure online betting and casino information.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.